Refund Policy

How to request a refund

Email hello@playnarra.com within 14 calendar days of purchase. Include the email address used at checkout and your Lemon Squeezy order number. A brief reason is helpful for improving the product but is not required for a standard request within the refund window.

What the refund covers

An approved refund covers the amount paid for the Narra license. It does not cover separate costs charged by an AI model provider, internet provider, hardware vendor, or other third party.

After a refund

Because Narra is licensed digital software, the refunded license key will be disabled and you must stop using the paid functionality. Your locally stored campaign files remain on your Mac unless you delete them, but continued access to licensed features requires an active license.

Processing

Lemon Squeezy is the merchant of record and processes approved refunds to the original payment method. Bank or card processing times vary, so a refund may take several business days to appear after it is issued.

Fraud, abuse, and legal rights

We may deny requests involving fraud, abuse, repeated purchases and refunds, or requests made after the 14-day window, except where applicable law requires otherwise. Lemon Squeezy may also issue a refund under its buyer terms or merchant-of-record obligations.

This policy does not limit any mandatory consumer rights or remedies available under the laws that apply to you.

Questions

For refund or purchase questions, contact hello@playnarra.com.